Privacy Policy
Who we are
Premier Taxis Totnes provides taxi and private hire services in Totnes and across South Devon. This Privacy Policy explains how we collect, use and protect your personal data.
We act as the data controller for the information we process.
Trading name: Premier Taxis Totnes
Area of operation: Totnes, Devon, UK
Phone: 01803 422322
What this policy covers
This policy applies to visitors to our website, callers who book rides, passengers who travel with us, and people who make complaints or enquiries.
Personal data we collect
Identification and contact details: name, phone number, email if provided.
Journey details: pickup and drop off points, dates, times and routes.
Payment information: amount and method. Card data is processed securely by our payment provider and not stored by us.
Communications: call notes, emails and booking confirmations.
Website data: Google Analytics cookies and logs.
Safety data: dashcam recordings for security and safety purposes.
Where we get your data
Directly from you, by phone, email or in person.
From someone booking on your behalf.
From website tools such as Google Analytics.
From law enforcement or insurers if legally required.
How we use your data
To manage bookings, provide journeys and take payments.
To confirm times, send updates and manage changes.
To improve service quality, safety and training.
To handle complaints, claims and legal duties.
To send service information. Marketing will only be sent with your consent.
Lawful bases
Contract, to provide bookings and transport.
Legitimate interests, to operate safely, prevent fraud and improve services.
Legal obligation, to meet tax, licensing and regulatory duties.
Consent, for optional marketing and cookies.
Vital interests, rarely, for urgent safety issues.
More information about our Cookie Policy
