Station Taxis Totnes provides taxi and private hire services in Totnes and across South Devon. This Privacy Policy explains how we collect, use and protect your personal data.
We act as the data controller for the information we process.
Trading name: Station Taxis Totnes LTD
Area of operation: Totnes, Devon, UK
Phone: 01803 907800
This policy applies to visitors to our website, callers who book rides, passengers who travel with us, and people who make complaints or enquiries.
Identification and contact details: name, phone number, email if provided.
Journey details: pickup and drop off points, dates, times and routes.
Payment information: amount and method. Card data is processed securely by our payment provider and not stored by us.
Communications: call notes, emails and booking confirmations.
Website data: Google Analytics cookies and logs.
Safety data: dashcam recordings for security and safety purposes.
Directly from you, by phone, email or in person.
From someone booking on your behalf.
From website tools such as Google Analytics.
From law enforcement or insurers if legally required.
To manage bookings, provide journeys and take payments.
To confirm times, send updates and manage changes.
To improve service quality, safety and training.
To handle complaints, claims and legal duties.
To send service information. Marketing will only be sent with your consent.
Contract, to provide bookings and transport.
Legitimate interests, to operate safely, prevent fraud and improve services.
Legal obligation, to meet tax, licensing and regulatory duties.
Consent, for optional marketing and cookies.
Vital interests, rarely, for urgent safety issues.
We share information only when necessary:
Drivers, to complete journeys.
Service providers, such as payment processors and call answering.
Regulators, licensing bodies and law enforcement if required.
Professional advisers, including accountants and insurers.
If any data is transferred outside the UK (for example through Google Analytics), it is safeguarded by standard contractual clauses or adequacy decisions.
Booking and payment records: usually six years for tax and accounting.
Dashcam footage: normally thirty days, unless required for an incident.
Complaints and claims: until the case is closed, then up to six years.
Website cookies: stored according to their technical lifetimes.
You have the right to:
Access your data.
Rectify inaccurate data.
Request erasure of data no longer needed.
Restrict processing in certain cases.
Data portability, to receive the data you gave us.
Object to processing for legitimate interests or direct marketing.
Avoid decisions made solely by automated processing.
Contact us using the details above to exercise your rights. We will respond within one month and may request ID.
We use Google Analytics to understand site use. You can decline cookies through your browser settings or our cookie controls if available.
What are cookies?
Cookies are small text files placed on your device when you visit our website. They help the site work properly and give us information about how the site is used.
Types of cookies we use
Essential cookies – These are needed for the website to work. They are always active.
Analytics cookies – With your consent, we use Google Analytics to collect anonymous information about how visitors use our site. This helps us improve content and performance.
Consent
When you first visit our website, you will be asked if you agree to the use of analytics cookies. You can change your choice at any time through your browser settings or by clearing cookies.
How to control cookies
You can:
Adjust your browser settings to block or delete cookies.
Decline analytics cookies when asked for consent.
More information
For further details on how we handle your personal data, please see our Privacy Policy.
We use reasonable security measures including access restrictions, staff training and encryption where appropriate.
Our services are aimed at adults. Where children travel, an adult must make the booking and accompany them unless agreed otherwise.
Please contact us first if you are unhappy. You also have the right to complain to the Information Commissioner’s Office.
We may update this policy from time to time. The latest version will always apply.